Last Updated: June 17, 2026
These Terms of Service (\"Terms\") govern the use of the AI-driven sales automation services provided by SolarVelocity AI (\"Company,\" \"we,\" \"us,\" or \"our\") to our business clients (\"Client,\" \"you,\" or \"your\"). By engaging our services or signing a Pilot Agreement, you agree to be bound by these Terms.
SolarVelocity AI provides an AI Sales Concierge service (\"Solar Sam\") designed for the residential solar industry. Our services include:
A one-time, non-refundable setup fee of $3,500 is due upon engagement. This fee covers AI persona training, CRM integration, and initial system configuration.
A recurring monthly retainer of $2,000 is due following the initial 14-day optimization period. Payments are processed securely via Stripe.
The setup fee is non-refundable. Monthly retainer payments are non-refundable once the service period has commenced. We offer a 14-day optimization guarantee: if the system is not performing according to the agreed-upon benchmarks within the first 14 days, we will provide additional optimization at no extra cost.
Client must provide Company with real-time access to inbound lead sources (e.g., Facebook Lead Forms, website APIs) and the Client's CRM or scheduling platform.
Client is responsible for the quality and legality of the leads provided to the Company. Client represents that all leads have opted-in to receive calls in compliance with TCPA and other applicable laws.
Company retains all rights, title, and interest in and to the AI Sales Concierge technology, including the AI persona, prompts, and proprietary workflows.
Client retains all rights to its lead data and CRM information. Company is granted a limited license to process this data solely for the purpose of providing the services.
Both parties agree to maintain the confidentiality of all proprietary information, trade secrets, and non-public data exchanged during the course of the engagement.
To the maximum extent permitted by law, SolarVelocity AI shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services, including lost profits or solar installation opportunities. Our total liability for any claim shall not exceed the amount paid by the Client to the Company in the three (3) months preceding the claim.
While we strive to deliver measurable results, we cannot guarantee specific outcomes or ROI. Service performance depends on a variety of factors including lead volume, lead quality, and client response times to qualified leads.
Either party may terminate the agreement with 30 days written notice. Upon termination, Company will provide Client with a complete export of all lead data and call recordings within 14 business days.
These Terms shall be governed by the laws of the State of Texas.
For questions about these Terms, contact us at:
